Exchanges - US

HOW TO EXCHANGE YOUR ORDER

As a US customer, to exchange your order, please follow the simple steps outlined below to return your order to our UK warehouse:

1. Print and complete the customer returns form that can be downloaded HERE and include this within your return package to us. If you do not have a printer, simply provide all required information on a piece of paper and include this within your return package to us.

***Please note, if neither of the above are provided within your return shipment, your order will not be able to be processed by our warehouse***

2. Return the order to the address enclosed on the customer returns form using your preferred carrier. We recommend sending your return via USPS and choosing the option ‘First Class Package International Service’ as this is the most cost effective yet reliable solution. This can be purchased directly online by creating an account as follows, or by visiting your local USPS store: https://reg.usps.com/entreg/LoginAction_input?app=GSS&appURL=https://cns.usps.com/

OTHER INFORMATION 

Once your original order has been received back into our warehouse, we will aim to process your return and exchange within 3-5 working days. It will then be shipped back out to your original shipping address, completely free of charge.

If there are any additional charges to be paid due to pricing differences between your original order and new requested item(s), one of our customer services team will be in contact to arrange payment. Alternatively, we will refund any difference between the original order and the new requested item(s) if the price difference is less.

To check when your order has been received back to us, please refer to the tracking details of your return shipment to us.