All VIRAGE London jewellery is made from the highest quality materials which are then plated in 18k gold or white gold for the finest luxury finish.

Please do contact us at support@viragelondon.com if you would like to know any further details in regards to an item you are considering purchasing.

We use a revolutionary form of plating called PVD (physical vapor disposition) which ensures a flawless and long-lasting finish. We also follow a rigorous quality control process to ensure the quality of all our jewellery. Our plating will therefore not fade as long as you take care of your jewellery. Quality is the basis upon which we are defined.

For all of our Iced Out range of chains and pendants, we use 5A Cubic Zirconia (CZ) Stones, the very highest carat, clarity, colour and cut for the ultimate shine. CZ stones are on par to diamonds with their crystal clarity and ensure to catch the light from all angles, keeping your neck shining all day and night.

After your payment is verified, we aim to ship your item(s) within 24 hours. Please note this does not include weekends or holidays.

This will be dependent on your chosen shipping option and location but our estimated delivery times can be found on the following Shipping & Delivery page.

VIRAGE London is not responsible for any customs, taxes, import duties, brokerage fees, or any additional charges applied to your order in the destination country. These are the full responsibility of the buyer. We advise for you to contact your local customs offices for more information before placing an order.

If for any reason a product is out of stock please contact our customer services team at support@viragelondon.com who will be able to advise when your desired item(s) will be available to order. Alternatively you can sign up on the specific product page to be notified as soon as the product is back in stock.

At VIRAGE London our focus is to offer a highly efficient and effective order fulfilment process; hence we quickly process orders. If you decide to change your mind and would like to amend or cancel your order, please contact our customer services team at support@viragelondon.com within 1 hour of placing your order. Please provide your order details and we will then take the necessary actions to meet your requirements.

In the unlikely event you do not receive an order notification email within approximately 1 hour of placing the order, please contact our customer services team at support@viragelondon.com. Please provide your order details and one of our customer service representatives will resend you an email confirmation of your order.

At VIRAGE London we stand behind our products but if for any reason you are unsatisfied with your order we offer a 30 Day Money Back Guarantee from the date you receive your order. Further details can be found on our Returns & Refunds page.

Following our commitment to quality, to be eligible for a refund your item must be unused, in its original packaging with proof of purchase and all associated material. Items must be returned as a whole and not as separate parts. Returns are usually processed within 10 working days, although during busy periods this may vary. Further details can be found on our Returns & Refunds page.