All VIRAGE London jewellery is made from the highest quality materials which are then plated in 18k gold or white gold for the finest luxury finish.
Please do contact us at support@viragelondon.com if you would like to know any further details in regards to an item you are considering purchasing.
We use a revolutionary form of plating called PVD (physical vapor disposition) which ensures a flawless and long-lasting finish. We also follow a rigorous quality control process to ensure the quality of all our jewellery. Our plating will therefore not fade as long as you take care of your jewellery. Quality is the basis upon which we are defined.
For all of our Iced Out range of chains and pendants, we use 5A Cubic Zirconia (CZ) Stones, the very highest carat, clarity, colour and cut for the ultimate shine. CZ stones are on par to diamonds with their crystal clarity and ensure to catch the light from all angles, keeping your neck shining all day and night.
By adopting a direct to consumer approach, we bypass the traditional distributors, retailers and resellers and focus on building relationships directly with the best jewellery manufacturers from around the world. Designing each and every detail of our jewellery in-house and working directly with our own manufacturers, we are able to offer you exceptionally high-quality accessories, unrivalled in design and unparalleled on price point. Each item of jewellery is truly built to last. Quality is the basis upon which we are defined.
Shipping & Payment Information
After your payment is verified, we aim to ship your item(s) within 24 hours. Please note this does not include weekends or holidays.
This will be dependent on your chosen shipping option and location but our estimated delivery times can be found on the following Shipping & Delivery page.
VIRAGE London is not responsible for any customs, taxes, import duties, brokerage fees, or any additional charges applied to your order in the destination country. These are the full responsibility of the buyer. We advise for you to contact your local customs offices for more information before placing an order.
Discount codes must be used at the time of purchase and cannot be retrospectively applied. If you experience any issues, please contact us prior to placing your order. The good news is, unused discounts can be used on future orders, subject to the item(s) meeting the discount criteria.
Order Information
If for any reason a product is out of stock please contact our customer services team at support@viragelondon.com who will be able to advise when your desired item(s) will be available to order. Alternatively you can sign up on the specific product page to be notified as soon as the product is back in stock.
At VIRAGE London our focus is to offer a highly efficient and effective order fulfilment process; hence we quickly process orders. If you decide to change your mind and would like to amend or cancel your order, please contact our customer services team at support@viragelondon.com within 1 hour of placing your order. Please provide your order details and we will then take the necessary actions to meet your requirements.
In the unlikely event you do not receive an order notification email within approximately 1 hour of placing the order, please contact our customer services team at support@viragelondon.com. Please provide your order details and one of our customer service representatives will resend you an email confirmation of your order.
If your order was unexpectedly cancelled, it will be because our fraud filter marked your order as fraudulent. If you are certain that it is not true, please use an alternative payment method.
Returns, Refunds & Exchanges
At VIRAGE London we stand behind our products but if for any reason you are unsatisfied with your order we offer a 30 Day Money Back Guarantee from the date you receive your order. Further details can be found on our Returns & Refunds page.
Following our commitment to quality, to be eligible for a refund your item must be unused, in its original packaging with proof of purchase and all associated material. Items must be returned as a whole and not as separate parts. Returns are usually processed within 10 working days, although during busy periods this may vary. Further details can be found on our Returns & Refunds page.
If you would prefer to exchange your order for another item, as long as it is in stock we will send it to you usually within 5 working days of receiving your return. If your requested item is not in stock, we will contact you to discuss your options.
Further Questions?
If you have any other questions that have not been answered above, email us at support@viragelondon.com and our dedicated team will be ready to help you.
One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the cancellation policy and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted.
One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the cancellation policy and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted.
